Terms of Service

Last updated: 12 October 2026

Welcome to SCALVIAA. These Terms of Service govern your use of our website, https://scalviaa.com, and purchases made through our online store.

By using our website or placing an order, you agree to these terms, subject to your rights under applicable law.

1. General Information

SCALVIAA is an online store offering scalp-care and beauty products.

Our store is operated by [INSERT LEGAL BUSINESS NAME].

We reserve the right to update our website, products and services where reasonably necessary.

2. Product Information

We aim to ensure all product descriptions, images, prices and information are accurate.

However, product packaging and presentation may occasionally vary. Product colours may also appear differently depending on your device.

Our scalp-care products are intended for cosmetic use unless otherwise stated. Individual results may vary, and we do not guarantee hair regrowth or medical outcomes.

3. Orders and Payments

By placing an order, you agree to provide accurate billing, shipping and payment information.

All prices and applicable shipping charges are displayed at checkout.

We may cancel or decline orders where reasonably necessary, including in cases of suspected fraud, payment failure, product unavailability or genuine pricing errors.

If we cannot fulfil an order for which payment has already been collected, we will issue an appropriate refund.

4. Order Cancellations

Customers may request cancellation before warehouse processing begins.

If the cancellation is successfully confirmed before processing starts, a full refund will be issued to the original payment method.

Once warehouse processing has begun, cancellation cannot be guaranteed.

Orders that have already been dispatched cannot be cancelled.

5. Returns and Refunds

We do not accept voluntary change-of-mind returns once an order has entered warehouse processing.

Damaged, defective, incorrect or otherwise non-compliant products will be handled in accordance with our Return & Refund Policy and applicable consumer protection laws.

Nothing in these terms limits any consumer rights that cannot legally be excluded.

6. Shipping and Delivery

Orders typically require 1–3 days for processing.

Estimated delivery is generally 5–11 days after dispatch, depending on the destination and shipping conditions.

Delivery times are estimates unless expressly guaranteed.

Please refer to our Shipping Policy for further details.

7. Customer Responsibilities

Customers are responsible for providing accurate order and delivery information.

If an address needs to be corrected, please contact us as soon as possible. Address changes cannot always be made once processing has started.

8. Intellectual Property

All original SCALVIAA branding, website content, graphics and other materials are owned by or licensed to the website operator.

Unauthorised commercial reproduction or use is prohibited except where permitted by law.

9. Website Use

You agree not to misuse our website, submit fraudulent orders, interfere with its security or engage in unlawful activity.

10. Third-Party Services

We use third-party services to support payments, order fulfilment, shipping and website operations.

These providers may have their own terms and privacy practices.

Our use of third-party providers does not remove any legal obligations we owe to customers.

11. Limitation of Liability

To the extent permitted by law, SCALVIAA is not responsible for losses resulting from misuse of our website or products.

Nothing in these terms excludes or limits liability where doing so would be unlawful.

12. Privacy

Personal information is handled in accordance with our Privacy Policy.

13. Changes to These Terms

We may update these Terms of Service from time to time.

Updated terms will be published on our website. Changes will not retrospectively remove rights that customers have already acquired under applicable law.

14. Governing Law

These terms are governed by the laws of [INSERT COUNTRY OR JURISDICTION], subject to mandatory consumer protections that apply.

15. Contact Information

For questions about our terms, orders or services, please contact us through:

https://scalviaa.com/pages/contact-us

SCALVIAA
https://scalviaa.com