Return & Refund Policy

Last updated: 12 October 2026

At SCALVIAA, we aim to provide a clear and straightforward shopping experience. Please review our cancellation and refund policy before placing an order.

Order Cancellations

Customers may request to cancel an order before it has entered warehouse processing.

If your cancellation request is received and successfully confirmed before warehouse processing begins, you will receive a full refund.

Once warehouse processing has started, we cannot guarantee cancellation or a refund for a change-of-mind request.

Orders that have already been dispatched cannot be cancelled.

To request a cancellation, please contact us as soon as possible through our Contact Us page and include your order number.

Change-of-Mind Returns

We do not accept change-of-mind returns or refunds once an order has entered warehouse processing.

This includes situations where a customer no longer wants the product, has ordered the wrong item, or has changed their mind after purchasing.

Damaged, Defective or Incorrect Products

If your order arrives damaged, defective, incorrect, or otherwise fails to meet applicable consumer guarantees, please contact us as soon as possible.

Please provide:

• Your order number.

• A description of the issue.

• Clear photographs or videos where reasonably available.

We will review the issue and arrange an appropriate remedy, which may include a replacement, refund or another resolution required by applicable law.

Opened or Used Products

For hygiene and safety reasons, we do not accept voluntary returns of opened or used scalp-care products.

This does not affect your rights regarding faulty or non-compliant products under applicable consumer protection laws.

Missing or Undelivered Orders

If your order has not arrived, please contact us so we can investigate with the shipping carrier.

Missing or undelivered orders will be handled in accordance with applicable consumer protection laws.

Refund Processing

Approved refunds will be issued to your original payment method.

The time required for funds to appear in your account depends on your bank or payment provider.

Consumer Rights

Nothing in this policy excludes, restricts or limits any rights or remedies that cannot legally be excluded under applicable consumer protection laws.

Contact Us

For cancellation requests, damaged orders, refunds or other assistance, please use our Contact Us page:

https://scalviaa.com/pages/contact-us

SCALVIAA
https://scalviaa.com