Frequently Asked Questions

SCALVIAA is a scalp-care brush serum designed to make applying serum directly to your scalp simple and convenient.

Unlike a traditional dropper-style oil, SCALVIAA combines a serum with a built-in brush applicator, allowing you to distribute the product without a separate tool.

Turn the brush head to the ON position, gently squeeze to dispense serum, and use the brush to distribute it along your scalp. Follow the directions on the product packaging.

Follow the recommended usage frequency on your product packaging and avoid applying more than directed.

How the serum feels depends on your hair type and the amount applied. Start with the recommended amount.

The applicator is designed for targeted scalp use. Individual suitability depends on your scalp and sensitivity to the ingredients.

Check the full ingredient list and patch-test before use. Stop using the product if irritation occurs.

SCALVIAA is a cosmetic scalp-care product, not a proven medical treatment for hair loss or hair regrowth.

Orders typically require 1–3 days for processing. Estimated delivery is 5–11 days after dispatch. Delivery times are estimates and may vary.

Please allow approximately 1–3 days for your order to be processed before dispatch.

Tracking information will be provided when available for your shipment.

Shipping estimates can change due to carrier delays or other circumstances. Please contact our support team if you need help with your order.

We offer a 30-day return window for eligible orders. Please review our Return & Refund Policy for eligibility requirements and instructions.

Return eligibility depends on the condition of the product and the applicable consumer protection laws. Please refer to our Return & Refund Policy.

Contact our support team as soon as possible with your order details and photos of the issue so we can help resolve it.

You can reach us through the contact information provided on our website. Please include your order number when contacting us about a purchase.