Shipping policy

Shipping Policy

Last updated: 12 October 2026

Thank you for shopping with SCALVIAA. We aim to process and deliver every order as efficiently as possible.

Order Processing

Orders typically require 1–3 days for processing before dispatch.

Processing includes order confirmation, preparation and fulfilment.

Processing times may be longer during busy periods, public holidays or unexpected disruptions.

Estimated Delivery Time

Our estimated shipping time is 5–11 days after dispatch.

Including order processing, the typical estimated delivery timeframe is approximately 6–14 days from the date of purchase.

These are estimates, not guaranteed delivery dates. Actual delivery times may vary depending on the destination, carrier and other circumstances.

Shipping Costs

Any applicable shipping costs will be displayed at checkout before you complete your purchase.

Order Tracking

Once your order has been dispatched, tracking information will be provided when available.

Tracking information may take some time to update after dispatch.

Shipping Delays

Occasional delays may occur due to circumstances such as:

  • Carrier or logistics disruptions.

  • Customs inspections.

  • Public holidays.

  • Severe weather.

  • High shipping volumes.

  • Incorrect or incomplete delivery information.

If your order is significantly delayed, please contact us so we can investigate.

Incorrect Shipping Addresses

Customers are responsible for providing accurate shipping information at checkout.

If you notice an error, please contact us as soon as possible.

We will attempt to correct the address where possible, but changes cannot be guaranteed once warehouse processing has started.

Additional shipping costs resulting from an incorrect address may be the customer's responsibility where permitted by law.

Lost or Missing Packages

If your order has not arrived, please contact us with your order number.

We will investigate the delivery status with the shipping carrier and arrange an appropriate resolution in accordance with applicable consumer protection laws.

Damaged or Incorrect Deliveries

If your order arrives damaged, defective or incorrect, please contact us as soon as possible.

Include your order number, a description of the issue and photographs or videos where reasonably available.

Please review our Return & Refund Policy for more information.

International Shipping

Shipping availability and costs depend on your delivery location and will be confirmed at checkout.

Any applicable import duties, taxes or customs charges will be handled according to the checkout information and applicable law.

[CONFIRM WHETHER INTERNATIONAL IMPORT DUTIES ARE INCLUDED OR PAID BY THE CUSTOMER.]

Contact Us

For shipping questions or order assistance, please visit:

https://scalviaa.com/pages/contact-us

SCALVIAA
https://scalviaa.com